Timestamps:

00:00 – Introduction

04:21 – How can e-commerce sellers go about creating the best experience for their customers? How to build customer loyalty and utilize it to increase conversion?

09:20 – How to improve reviews for customer support as well as product reviews? If the best strategy is the one that works on preventing the customer from going onto the stage of having to contact customer support all together; what needs to be done in order to make sure that e-commerce customers have the best experience ever?

12:31 – How can sellers improve post-purchase customer experience? What is the most fatal mistake in the e-commerce industry that can undermine post-purchase experience for online customers? How important is it to close the communication gap with e-commerce customers after the transaction is done?

Brief about The Maven Show podcast

In this episode of The Maven Show; Rohit Arora, founder and CEO of Mavenwit, hosts Irina Poddubnaia, the founder and CEO of TrackMage. Rohit and Irina discuss how e-commerce sellers and businesses improve the customer experience for their online shoppers. Irina emphasizes that maintaining post-sale communications and following up with the customer is as important as pre-sale marketing and reachout.   

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